Directlanyard
Policies
• Production Time
• Shipping Policies
• Copyright Policy
• Payment Policy
• Protection Policy
• Return Policy
• Liability/Disclaimer
Production Time
We work hard to meet the needs of our customers. Production time
can vary with the quantity of your order. Under normal circumstances
for average size orders, production takes 1-2 weeks and shipping
adds an additional week, so your order should be in your hands in
2-3 weeks. When your order is placed we can discuss approximate
production and shipping time but we cannot guarantee a delivery
date. Due to the nature of international production and shipping
some delays are beyond our control. We do not accept return of bands
or discount the order due to delays in shipping. We do not anticipate
any problems and will continue to do our very best to deliver our
goods on time!
Shipping Policies
Our orders are shipped by DHL, FedEx or UPS. Once they leave our
factory, we can provide you with a tracking number so that you can
follow the progress on the shipper’s website. Delivery time
varies based on the size of the order, but generally orders are
shipped out in two weeks and the shipping time is usually less than
one week, depending upon location. There are no guarantees that
your order will arrive within this time frame. Our bands are shipped
internationally and occasionally they can be checked at customs
which might add a day or two to the delivery process. Directlanyards
is not responsible for any delay due to any customs or taxes and
those charges are the responsibility of the customer. A signature
will be required on the package when delivered, so please make certain
someone will be available at the time of delivery. Any refused shipments
will be billed the full amount of the original order, including
shipping charges, due to the customized nature of our product.
Protection Policies
Directlanyards does not allow customers to enter their credit cards
on-line for security reasons. We follow up every on-line order with
a personal phone call. This way there is no recording of your personal
information on any of our data bases. We feel this provides our
customers with an enhanced sense of security. Our customers are
our lifeline! You can rest assured that we would never sell or trade
your name, or personal information to any individual or company
at any time.
Copyright Policy
We will not produce any product with messages that contain any copyrighted,
trademarked or patented materials. Individuals may provide us with
authorized documentation and written approval for use of such items.
Directlanyards will not be held liable for any copyright, trademark
or patent violations of protected works if a customer orders a wristband
without authorized documentation. The customer assumes all liability
for violations due to protected messages.
Payment Policies
We accept payments in the form of Visa, MasterCard, American Express,
Official Institutional Purchase Orders, money order and checks.
Any mailed orders with checks or money orders should include the
Directlanyard invoice number.
For an institutional purchase order, our terms are Net 30 days.
You will be billed when your bands ship to you. All other orders
must be paid in advance by one of the approved payment methods.
Items purchased by purchase order, money order, check or credit
card will be processed when we have received this method of payment
and have verified it.
In the event payment is not received within thirty (30) days on
a purchase order shipment, Directlanyards will charge interest on
the outstanding balance of 18% per annum or the maximum amount allowed
by law. Directlanyards shall also be entitled to commence collection
proceedings on any amount outstanding after thirty (30) days and
purchaser, by accepting the goods purchased consents to personal
jurisdiction to the Federal District and State District Courts of
Florida. If we have a customer who fails to make payment for an
order, a customer who reverses payment on an order already received,
or a customer we feel is making an attempt to defraud us, we reserve
the right to provide information to credit agencies and other collections
services. We reserve the right to refuse service to anyone at any
time for any reason. We also reserve the right to not produce phrases
on silicone wristbands that we feel are offensive in any manner.
When payment is complete and verified, your order is placed and
production begins. Orders should be checked very carefully for accuracy
as orders cannot be changed or cancelled once the order is placed.
Return Policy
Quality is our priority. If you are not satisfied with your order
due to an error made by our company, you must return a few items
for examination. We do not accept returns due to the customized
nature of our product unless there was an error made by our company.
We encourage customers to verify all orders prior to making the
final order. If our company makes a mistake on the product and provides
you with a product other than what you ordered, we will be happy
to discuss your order and find a solution that is acceptable to
you, whether it is a reorder or a discount on usable items. We make
no guarantee as to the suitability of a product for a particular
use. Customized products refused by the customer will be billed
and charged the full amount.
Liability Disclaimer
We assume no liability for damage and/or injury resulting from the
use of products supplied by this company. In no event will we be
liable for direct, indirect or consequential damages resulting from
loss of use or profits arising out of, or in connection with, the
use/suitability of products. While we test all products, we cannot
make any guarantee that these products will agree with everyone.
Our products are not toys and should not be used with children under
the age of four. All prices and policies are subject to change without
notice. |
