DirectLanyards.com Guarantees Terms and Conditions
DirectLanyards.com was founded on the strong belief that our customers are the reason for our success. We back every lanyard order with outstanding customer service, and our 100% quality guarantee. Each lanyard order is created through a team effort. YOU are a very important part of our team. We rely on you for vital information in order to produce the specific lanyards you want. While we are working together, we each have responsibilities. For your convenience, we have listed these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales. Feel free to contact us if you have any questions.
DirectLanyards.com is responsible for:
Standing behind our products 100%.
DirectLanyards.com backs every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any lanyard found to have defects in materials or workmanship. You have 30 days from the time that you receive the order to notify us of any problem or defect.
Giving you accurate information.
Before starting production, we will send you a digital proof of your lanyard via email. This proof is an artist's representation of the final product. This is to allow you to make any necessary changes or corrections to the design before production.
Confirming your order.
After you approve the digital proof, and before production begins, we will email to you a separate order confirmation notice. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date. We will begin production of your order when you return this confirmation to us with your approval.
Listening to you!
We want this to be the best experience you have ever had when it comes to custom lanyards! If you have concerns or questions, we'd love to hear from you. Phone us toll free at 1-877-599-6746 or contact us via email at [email protected].
YOU are responsible for:
Legal Ownership of any and all logos trademarks and copyrights.
By submitting your design to DirectLanyards.com, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual’s rights.
Giving due attention to the proof provided.
Once you receive the digital proof of your lanyards, review it in detail. Please give special attention to: the design, grammar and colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We use the Pantone™ PMS color matching system. Because not all computer monitors display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit the Pantone website at www.pantone.com. PMS color books are available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Review the details of your order confirmation.
After your proof has been returned to us, you will receive an order confirmation. Once again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process.
NOTE: Once an order has been approved and confirmed it may not be canceled for any reason.
Providing correct shipping information.
Your order will be produced and shipped within 10 days. We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your packag or undeliverable shipping addresses.
We do ship international orders; however, these orders will be subject to applicable shipping charges based on both order quantity and location. International customers are solely responsible for any customs and duty fees for orders delivered outside the United States.
All orders are final.
As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be marketed to others. In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damage and costs assessed against DirectLanyards.com as a result of such a lawsuit or proceeding. You also agree to hold DirectLanyards.com harmless in such a lawsuit or proceeding. All lanyards displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of DirectLanyards.com. Purchase of merchandise from DirectLanyards.com DOES NOT in any way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you. We look forward to working with you, now and in the future!